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The North Shore Neighbourhood House has been serving families and individuals on the North Shore for more than 70 years but what sets us apart as a leader in the work we do is the designation by the Council on Accreditation in 2005. It was founded in 1977 by the Child Welfare League of America and Family Service America (now the Alliance for Children and Families). The Council on Accreditation (COA) is an international, not-for-profit, independent, child- and family-service and behavioural healthcare accrediting organization. "The standards are grounded in a long-standing, widely held belief that individuals who receive services are the direct beneficiaries when organizations invest in strong management practice, and can validate the impact of their services on those served." The House is committed to Continuous Quality Improvement (CQI) which is the accountability process that ensures the highest standards continue to be achieved in every element of our organization. It is yet another way that we are recognized for the quality of the work we do to improve the lives of the people we serve. This achievement came after a rigorous evaluation process against best-practice standards with input from a wide range of service providers, experts, funders, policymakers and consumers. Originally known as an accrediting body for family and children's agencies, COA currently accredits over 45 different service areas.
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